Right of withdrawal – KETONiS EU

Right of withdrawal

If you are ordering from us for the first time and you do not like our products, items are damaged or you have received the wrong items - no problem! You can return them within 30 days of delivery.

To start a return, please send us proof of purchase, a photo (and the reason) for the return to hello @ ketonis.de.

Please note that we will check the matter within 7 days of receiving the receipt and send you a shipping label if we accept the return.

We always strive to support and help our customers, so all products returned will be refunded in full. Refunds will be made by bank transfer or credit / debit card credit no later than 30 days after receipt of the returned products.

If you have any further questions about returning products, please contact us at hello@ketonis.de.