right of withdrawal

If you're ordering from us for the first time and you don't like our products, items are damaged or you've received the wrong items - no problem! You can return themwithin 30 days of delivery.

To start a return, please send us proof of purchase, a photo (and the reason for the return) to hello @ketonis.de.

Please note that we will review the matter within 7 days of receiving the receipt and will send you a shipping label upon acceptance of the return.

We always strive to support and help our customers, therefore all returned products will be fully refunded. Refunds will be made by bank transfer or credit/debit card transfer no later than 30 days after receipt of the returned products.

If you have any further questions about returning products, please contact us at hello@ketonis.de.